Shipping Policy

Karin Sanat

Store: İskenderpaşa Mah. Kızanlık Cad. 23/A, Fatih / Istanbul, Türkiye

Phone: +90 212 532 56 76 • Email: info@karinsanat.com

1) Processing Time

●      Orders are handed to our courier within 1–3 business days of payment confirmation, unless otherwise noted.

●      Fragile, bulky, liquid, or specially packaged items may take longer to prepare; we'll notify you if this applies to your order.

●      Orders may occasionally ship in more than one parcel if items are held in different warehouses.

2) Coverage and Shipping Cost

●      We ship both within Türkiye and internationally — see Section 8 for international orders.

●      Shipping cost is calculated at checkout based on weight/volume, destination, and current promotions. Any free-shipping threshold in effect is shown on the cart/checkout page.

●      Delivery time depends on destination and carrier routing; public holidays, weather, and regional delivery schedules can affect timing.

3) Address and Recipient Responsibility

●      You are responsible for providing an accurate delivery address, recipient name, and phone number.

●      If delivery fails due to an incorrect address or an unreachable recipient, return and re-shipping costs are the customer's responsibility.

●      For business addresses, delivery to reception/security is considered a completed delivery.

4) Delivery Attempts

If the carrier cannot reach you, they may mark the parcel as undelivered and attempt again the next business day. If a second attempt also fails, the parcel is held at a local depot for a limited period before being returned to us; return and re-shipping costs are the customer's responsibility in this case.

5) Checking for Damage on Delivery

Please inspect your parcel with the courier present when possible, and request a damage report for any visible crushing, tearing, or water damage before accepting delivery. Where that isn't possible, film your unboxing and photograph any damage, and contact us within 24 hours. Claims without this documentation cannot be accepted.

6) Bulky and Fragile Items

Canvas, glass items, rolled paper, bottled solvents, and similar fragile or bulky products receive extra protective packaging and may ship in multiple parcels. Carrier size/weight restrictions may require an alternate carrier or additional shipping cost; we'll let you know if this applies.

7) Force Majeure

Natural disasters, epidemics, strikes, severe weather, infrastructure outages, and carrier-caused delays are outside our control and may affect delivery times.

8) International Shipping

●      We ship to customers around the world.

●      For international orders, applicable taxes are included in the price you pay at checkout, and the item is delivered to you on a tax-inclusive basis.

●      Customs clearance, import duties, and delivery timeframes are governed by the destination country's regulations and procedures; these are outside our control and may cause delays beyond our stated shipping times.

●      Because of customs and international carrier requirements, returns on international orders are handled case by case, following the destination country's consumer protection law and standard international shipping practice.

9) Related Policies

This Shipping Policy should be read together with our Warranty & Returns Policy and Terms of Sale.

10) Contact

Questions? Reach us at info@karinsanat.com or +90 212 532 56 76.