Shipping Policy

Last Updated: September 4, 2026

1. Order Processing Time

Your orders are prepared and handed over to the courier within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. In the event of an unexpected delay related to stock availability, you will be notified by email or phone.

2. Domestic Shipping and Couriers

Domestic orders are shipped via Yurtiçi Kargo and Aras Kargo.

• Shipping fee: Shipping is free for orders above a specified amount. For orders below this amount, the shipping fee is shown separately at checkout.
• Delivery time: Orders are delivered within an estimated 1-3 business days from the date of dispatch, depending on your region. These timeframes are estimates and may be extended due to courier workload, weather conditions, or other circumstances beyond our control.
• Shipment tracking: Once your order is dispatched, your tracking number will be sent to you by email and/or SMS.

3. International Shipping

International orders are shipped via DHL Express.

• Shipping fee: Fees vary by country, weight, and volume, and are calculated at checkout using the current exchange rate.
• Delivery time: Orders are delivered within an estimated 3-7 business days, depending on the destination country. Delays caused by customs procedures are not included in this timeframe.
• Customs duties, taxes, and fees: For international shipments sent under the DDP (Delivered Duty Paid) model, customs duties are included in the order total at checkout, and no additional charges are collected upon delivery. This information is separately indicated on the relevant product or checkout page prior to ordering. For shipments not covered by DDP, any customs duties, VAT, or similar charges imposed by the destination country are the responsibility of the recipient; these amounts may be collected by the courier at the time of delivery.
• Please note that for international shipments, certain products (for example, certain paints/varnishes containing specific chemical ingredients) may not be shippable, or may require additional documentation, under the import regulations of the destination country. In such cases, you will be contacted before or during order processing.

4. Delivery Address and Recipient Information

The customer placing the order is responsible for the accuracy of the delivery address and recipient information entered at checkout. We are not liable for delays, return shipping fees, or failed deliveries resulting from incorrect or incomplete address information; any additional shipping costs arising in such cases may be charged to the customer who placed the order.

5. Undelivered or Returned Shipments

If a shipment is returned to us because the recipient could not be reached, the address could not be located, or the delivery was refused, the order amount (excluding shipping fees, if any) will be refunded, or the shipment will be resent at your request; in this case, the cost of the second shipment will be borne by the customer who placed the order.

6. Damaged or Lost Shipments

If your product arrives damaged, please contact us at info@karinsanat.com within 48 hours of delivery, along with photographs showing the damage. In cases of damage or loss occurring during shipping, we will initiate a claim with the relevant courier and inform you of the outcome. Ownership of the product and the risk of loss transfer to you upon actual delivery of the product; this clause does not affect your consumer rights under the Distance Contracts Regulation.

7. Returns and Exchanges

If you experience an issue during shipping, your return and exchange requests will be evaluated in accordance with the procedure specified in our Return and Refund Policy.

8. Contact

For questions regarding the shipping process:

Email: info@karinsanat.com WhatsApp: +90 555 618 64 29 Phone: +90 212 532 56 76 Address: İskenderpaşa Mah. Kızanlık Cad. No: 23/A, Fatih, İstanbul, Türkiye