Warranty & Returns Policy

SAYE KIRTASİYE İTH. İHR. SAN. VE TİC. LTD. ŞTİ. (trading as Karin Sanat)

Registered address: İkitelli OSB, Aykosan Sanayi Sitesi B Blok No:149, Başakşehir / Istanbul, Türkiye

Phone: +90 212 532 56 76  •  Email: info@karinsanat.com

1) Warranty

- Our products are art, calligraphy, marbling (ebru), illumination (tezhip) and stationery materials. They do not fall under the “durable consumer goods” category, so no separate manufacturer's warranty certificate is issued.

- Any defect arising from manufacturing or shipping is covered under applicable consumer protection law.

- Damage caused by misuse, improper storage (humidity, heat, direct sunlight), user error, or external factors is not covered.

2) Right of Return

- Unless a product falls under the exceptions below, you may request a return within 14 days of receiving your order.

- To qualify, the product must be unused, resalable, and in its original, undamaged packaging with any protective seal intact.

3) Products That Cannot Be Returned

In line with standard international e-commerce practice for consumable and use-affected goods, the following cannot be returned once opened or used:

- Paints, inks, varnishes, adhesives, and gold/silver leaf — materials that are consumed or diminished through use,

- Items whose packaging has been opened where resale is no longer hygienic or practical,

- Paper or materials cut or prepared to custom size,

- Partial returns from bundle/set promotions.

Note on gold leaf: The gold and silver leaf we sell is an artistic and restoration material used in calligraphy, illumination, and conservation work — not jewelry or an investment-grade precious metal product. It is therefore treated the same as our other consumable art materials, not under precious-metal trading rules.

4) Damaged or Defective Items

- Please inspect your parcel in front of the courier. If you notice crushing, tearing, or water damage, request a damage report before accepting delivery, where the carrier supports this.

- If a damage report isn't possible, film yourself unboxing the parcel and photograph any damage immediately, then contact us at info@karinsanat.com within 24 hours. This documentation helps confirm whether the damage occurred in transit.

- Where the fault is ours, we cover return shipping and provide a replacement or refund at no cost to you.

- We are not responsible for damage caused after delivery or by misuse; a return in that case requires the documentation described above.

5) Change-of-Mind Returns

Where no defect is involved and you simply changed your mind, a return is accepted within the 14-day window under the conditions in Section 2. Return shipping costs are the customer's responsibility in this case.

6) Refund Process

Once your return is approved and the item has reached us and passed inspection, your refund is issued to the original payment method within 14 days.

This page should be read together with our Shipping Policy and Terms of Sale.