Warranty and Return Policy
ESEFOĞLU ALTIN KIRTASİYE İTH. İHR. SAN. TİC. LTD. ŞTİ.
Address: İskenderpaşa Mah. Kızanlık Cad. 23/A Fatih / Istanbul – Turkey
Phone: +90 212 532 56 76
E-mail: info@karinsanat.com
1. Warranty Conditions
The products sold by our Company are art and stationery materials, and therefore do not fall under the category of durable consumer goods; no statutory warranty certificate is issued.
Apart from visible manufacturing or shipping defects, no warranty commitment is provided.
Issues arising from misuse, improper storage, user error, or external factors are not covered.
2. Right of Withdrawal and Returns
In accordance with the Turkish Distance Sales Regulation, consumers have the right to withdraw from the purchase within 14 days of receiving the product.
The right of withdrawal applies only to unused, resalable items in their complete and original packaging.
Products that are opened, used, or with damaged packaging cannot be returned.
Return shipping costs are the responsibility of the customer (except in the case of defective items).
⚠️ International Orders: For returns from abroad, the customer is also responsible for all customs duties, taxes, and import/export fees incurred during the return process.
3. Non-Returnable Products
The following items cannot be returned:
Art materials that are perishable, consumable, or single-use in nature (e.g., paints, inks, varnishes, adhesives).
Products that have been opened, used, or are unsuitable for return for hygiene/safety reasons.
Papers that have been cut to size, or products specially prepared/imported for the customer.
Partial returns of campaign bundles or product sets.
4. Defective Products
If damage or shortage is detected at the time of delivery, a damage report must be issued with the courier.
Claims without such a report will not be accepted.
If a product is confirmed to be defective, replacement or return will be processed free of charge by our Company.
⚠️ International Orders: If a product is damaged in transit due to customs inspections or local courier handling abroad, responsibility lies with the buyer unless a courier damage report is provided.
5. Return Procedure
Once your return request is approved, the product must be shipped back to our Company.
After inspection and confirmation, the refund will be made within 14 days.
Refunds are issued using the same payment method used in the original purchase.
⚠️ International Returns: Refunds will exclude any customs duties, handling charges, or return shipping fees deducted during the return process.